SPICE LEVELS

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shipping policy

Payment

We accept all major credit/debit cards and PayPal.

Purchases will show up on your statement as NINJA FOODS or SIRIVATH CORPORATION

Processing Time

Please allow up to 1 week for processing and delivery of your order. A tracking number will be sent to the email provided after the package has shipped. If your order has not arrived 1 week after purchase date, please contact us at customercare@theninjafoods.com

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DOUBLE CHECK TRIPLE CHECK your order summary page before hitting the purchase button. 

  • Is your email entered correctly? This is important, the tracking number for your package will be sent to the email provided during your purchase. It will give you estimated time for arrival. Some packages are left in the mailbox, some may be left on the porch and some may be left with the front desk with the manager of your apartment complex. Being mindful of when a package arrives will keep the package from getting stolen. We will not be responsible for stolen packages.

 

  • Is your address entered correctly? Include correct name, house number, apt number, unit number, city, state and zip code. If you find you have made a mistake on your information or order, please email us immediately. Once it leaves our facility, we cannot make corrections. All undeliverable mail and incorrect address entered by the customer will not be resent after it is  . Please double check all of your info before you hit purchase. If the address is entered incorrectly by Ninja Foods, we will resend the package.

  • Mail shown as delivered is not considered Lost Mail. Lost mail is mailed that is en route but never arrived to its destination. Please check your tracking number for the status of your package. Lost Mail must be claimed, by the customer, with USPS. Please go to usps.com and have your tracking number ready.

Packages & Undeliverable Address & Lost Mail

We ship via United States Postal Service (USPS). Please check your mailbox or the front desk for your package if it is not delivered at your front door

Flat Rate Shipping

Take advantage of our flat rate shipping. We use USPS Flat Rate. See our chart below. 

Qty                      Cost

1-6 jars              $7.90

7-16 jars            $13.75

17-24 jars          $18.85

25-30 jars          $26.75

31-39 jars          $32.60

40-48 jars          $37.70

For orders more than 48 jars, please contact us at customercare@theninjafoods.com

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Thank you so much for your support. 

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©2015-2019 by Ninja Foods is a Registered Trademark of Sirivath Corporation Springdale Arkansas USA